Defuse Tension to Come to an Agreement

Gregory W. Madsen, principal and vice president at Mandel Communications, shares how a group of people with conflicting opinions learned to listen to each other.

Crowdsourcing Inside Your Company

Thomas Wedell-Wedellsborg, coauthor of Innovation as Usual, shares how some of the best ideas can come from unexpected, internal sources.

One Frame of Reference Isn’t Enough

David A. Garvin, professor at Harvard Business School, explains how to make smarter group decisions: force people to wrestle with a contrary point of view.